Update:
I spoke to my med centre to ask for an update. They contacted Birmingham who said that ‘they are still not up and running, so go to a local optician and then try and claim the money back’. I then asked for my prescription but was told that they have no ideal where my documents would be.
The staff at the med centre were very helpful but thought there was not a big problem, mainly because aircrew had been sourcing contacts from other means and had not raise concerns to them. However, after hearing about my issues it is now going to be raised at Practice Manager level.
I suggest everyone with issues regarding contact lenses to have them forwarded to your Practice Manager to ensure they are given the appropriate visibility.