From the first day I clapped eyes on him I knew he'd be a disaster. Too much bean counter and not enough vision.
sadly I fear it may be too late to repair some of the damage that has been done such as the SNN-LHR route and expansion into other routes besides USA. EI should be looking at Cape Town, Beijing and Singapore/Bangkok/Hong Kong. Perhaps even Buenos Aires.
Who ever replaces Mannion had better know what he's talking about and also show some real vision, balls, warmth and personality.