Fellas, get used to this sort of thing. For those of you who haven't been here that long, this is typical of CX managements psych-ops methods. They start to plant 'stories' and 'letters' in different media, designed to induce the public into resenting the pilots and the supposed 'mega deal' that they are employed under. In every period of tension between the pilots and management these sort of articles/letters begin to appear. Ignore them....
