I got the BTinternet ADSL plug and go package last weekend. Got an Alcatel USB modem(looks like a green manta ray fish.!! ) and 2 filters. I had one problem on tuesday where it wouldn't take my username/password when it tried to connect. Thats the most dramatic thing really. I have been on it quite a lot as well and downloaded huge patches/files with no problems at all. I suppose its just the way things are with these things. Sometimes, no-one can explain why they mess up one day and are ok the next.