it's paper pusher's heaven: Basically you must document your 'process', and show compliance to that process. The process it's self can be as broken as you like, just so long as you have a (documented) process (and follow it)
Certainly CAN be a "paper pusher's heaven" if the company isn't committed to quality and continuous improvement.
In the real world, customers will tell you everytime when you're providing a rubbishy service or product, either with or without ISO 9000 certification.