Well in view of recent postings reflecting doom & gloom & various levels of accrimony I'd like to take this opportunity of placing on pprune today's press release abstracted from DTV's website with a view to addressing all the negativity that I have undoutedly contributed towards :-
The findings of a major survey announced today, showing Durham Tees Valley Airport is among the top ten in the country for customer satisfaction, ‘demonstrate that customers do want to fly from their local airport where personal service really counts.’
That is how Kerry Quinn, Airport Director, today welcomed the findings of the survey, the biggest of its kind, conducted by ‘Which? Holiday’ magazine where Durham Tees Valley achieved ratings ahead of its nearest neighbouring airports. In the key category of overall ‘airport experience’—which covered design of the airport, signage, flight information monitors, attitude and efficiency of staff—Durham Tees Valley achieved the top ‘five star’ rating, as it did with the ‘time and distance’ category from security to the boarding gate, getting through security and from check-in to security. Passengers questioned in the survey also gave the airport high ratings for parking facilities, check-in arrangements, airside amenities and return waiting times.
Said Kerry, “At a time when regional airports are going through a challenging period, it is very encouraging to receive such a strong vote of confidence from passengers. The findings of the survey underline the strong support we know exists for the airport amongst people across the region—and the efforts everyone involved with the airport puts in to make travelling as easy and as comfortable as we can.
“We are constantly looking at ways in which we can make the ‘airport experience’ even better and as we continue to expand—as we surely will in the years ahead despite the current economic difficulties—we aim to improve in all areas, including, for example, providing more shopping facilities.
Now all one needs are some passengers (for the shopping facilities!), or so it would appear..
