You know, I never had a bad word to say about JPA until recently. Then "It" started charging me food at about £110 per month, 6 months ago now. The RAF still owes me that sum of approx £660. It's still not resolved, thanks to JPA access being "down" at my unit for some time.
I live in a Married Quarter, the same one I've lived in for 5 years, so I asked my clerks how that happened. "Just a mistake by the system" they said. But a system needs inputs, surely, so who inputted the information that I was eligible for food charges?
