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Old 25th Mar 2009, 12:46
  #36 (permalink)  
SLF3b
 
Join Date: Apr 2008
Location: Cairo
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The problem with BA (and with Britain in general) is that there is no discretion any more. You have to comply with the minutae of the rules whether they make sense or not. No one is willing to bend them to make life more pleasant.

Why should I show loyalty to a service provider who processes me, rather than treats me as a human being?

T5 and BA are classic examples of a process focused rather than customer focused operation.
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