Yes, we do need passengers, but it doesn't mean we have to put up with unreasonable behaviour.
Well, that's your perogative.
Me, I'll take the unreasonable clients so long as they pay in a recession, I have the professional skills to deal with them, even if it is tiresome.
This makes grim reading
'Sick' aviation industry on a flight path to $4.7bn losses, warns IATA - Telegraph