F3G,
The reason I posted what I posted was because I thought this chap's ranting was so ott. No doubt would he (sorry if I got the gender wrong) have taken his frustrations out on ground staff and cabin crew, even though he was in the wrong for not reading the information on his booking. I've had a fair few pax like him on board through the years and there is no reasoning with this kind of person. You end up spending the whole flight trying to please them, make them feel better and get nothing but "abuse" in return.
Yes, we do need passengers, but it doesn't mean we have to put up with unreasonable behaviour. Nothing to do with my attitude towards customer service.
Gg