A few years ago I was delayed by a fatal collision on the M40 and arrived at a BA check in desk seven minutes before scheduled departure. I made it onto the flight. I don't know if we left on time but we didn't arrive significantly late. That was BA at its best.
If Munnyspinner could have flown without delaying the flight, but was offloaded merely as punishment for failing conformance by a couple of minutes, that is BA at its worst, and they deserve to lose Munnyspinner's (and others) future business. Sadly for BA, I keep hearing stories like this, and I doubt I am the only one.
Last edited by montag; 24th Mar 2009 at 11:04.