Too true Mr D.
One also let out a scream of protest a while back. It was the mulit-stage filling in of things following the pressing of a CLEARLY STATED 'FREE' BUTTON, before being asked for my Visa number etc.. Last page of goodness knows how many...Oh, by the way, we were lying, give us some money.
"FREE". Absolutely a blatant lie. How can anyone deal with a company that does this?