Pushing the noise levers to the TOGA detent will give immediate FULL THRUST no matter what's in 'the box'.
I would be very hesitant to be critical of the crew until the facts are known. Another consideration for this type of take-off profile would be to check the actual loading of the freight and passengers as opposed to the load sheet theoretical loading.
I have no knowledge of the event, but if it was me, I'd hope to be given a fair suck of the sav.