I totally agree with you, Mach .85. Rishworth (especially their European operation) are useless. A couple of weeks ago they cut the salary of one of our pilots because he was sick : the guy was admitted in the middle of the night in the local hospital, terribly sick; they didn't pay for the hospital fees (they shoud according to the contract) and they blocked his salary.
Up to now Parc is the only broker I know who has a decent behaviour towards its crews.