davejb
Couldn't agree more.
The fact that one existed but no-one knew about it isn't really the fault of the IPT.
Without going into the detail - PM me if you want it - there is a procedural Def Stan available on the MoD site that explains in infinite detail precisely why it IS the IPTs responsibility, and how they are meant to go about establishing and maintaining the lines of communication with Users.
If any IPT does not do this, it is negligence.