Capot - how many flights were scheduled for arrival in the course of that day at that terminal?
Were they all on time?
Were any diverted in or out?
What was going on behind behind the scenes?
How many staff were allocated to that duty on that day?
Were there any 'jobs' going on that you had knowledge of?
Or is it possible that something was about to happen of which you had no knowledge?
How would a 'management' course answer any of those questions?
What's surprising is that some of the people here who are involved in running bits of ports don't know about or understand the KPI's that are agreed with the port operators in the UK and the control authorities. These agreements are in place everywhere.
Queuing times for example - they are monitored and the port operator is invited to measure these times themselves. They are also invited to comment upon these times as well. As it's a Key Performance Indicator, the results are taken seriously and a dialogue is established if it falls short.
Which brings me back to the point about the way the flights coming in are scheduled and the space given to the control authorities to do their job. The requirement is clear in law - the answer more often than not is with the port operator themselves - a commercial organisation who is there to make money.
No space for the essential work of state but plenty for Thomas Pink to flog shirts.
Go figure.
Last edited by qwertyplop; 13th Mar 2009 at 20:43.