Retribution
Many crew are concerned about retribution when making a complaint to/or about ops.The response when questioning a decision certainly make you think twice about doing it again.
As a crew member it is mostly easier to go sick rather than suffer the confrontation.Clause 11s being administered because of a misunderstanding with a scheduling clerk are also a consideration.
The clauses and sub paragraphs relating to many of our work rules can be quite complex.
Call Ops in the morning and you get one interpretation.Call in the evening and you get another.
Ops are undermanned and overworked like most Qantas departments.Fielding questions from CC can be time consuming and no doubt often frustrating.
Perhaps a working committee formed by the FAAA and OPs could go some way to alleviating and clarifying misconceptions and ultimately frustrations on both sides.
In the meantime odd rostering results lead many to believe that the system is being manipulated."D" days for those in the top 10% of a category indicate excess work over available manpower.These so called demand days can make a mess of a roster and certainly add to sick leave.