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the root problem which is aircrew not understanding what services are available, when they can have them, and in what airspace they are applicable.
Often caused in some cases by LARS providers giving extra service over and above the service requested!
Jonathon B - you've missed the point that another thing was making and one that I have been vociferous in stating in the past...
How to you provide a service to an aircraft (i.e. the contact for Deconfliction service...(Deconfliction Service read back by pilot) when one side of the equation is blissfully unaware of the conditions to which they must adhere within the contract. Was the same under RAS, RIS FIS and will be the same with new ATSOCAS...
Or will it....only time will tell.
Now….over controlling FIS traffic on LARS is another story….