CX Reality - Tantrum by 'important' pax = Upgrade
CX Perceived - Loss of 'Face' through idle gossip/youtube = Less pax
Need we say anymore - Welcome to Hong Kong......welcome to Asia
Regards,
N1 Vibes
(Face culture - the silent killer)
(Korean 747 Crash Stansted - 12/99)
(Officials questioned whether mechanical error was to blame, or whether the problem was the Korean Air pilots, who have been long accused of cutting corners while ruling their cockpits in the authoritarian style typical of that of the Korean Air Force, in which most of them have served.)