Martello
I believe that we in the UK are programmed to expect to pay for just about everything. This conditioning means that we stop thinking about what we are being charged for and simply hand over the money willingly.
I don't feel that passionately about this subject to spend hours trying to change that national attitude (probably not possible).
My e-mail was to highlight the fact that they charge a take off fee which as I mentioned sounds daft to me. It looks like most Pruners are happy with this so fair enough. Heres hoping it stays at a nominal amount.