Appalling Customer Service from Thomas Cook
Have spent over an hour being passed from one department to another who all claim that they cannot deal with my call.
I am actually trying to buy something from them in the form of Inflight meals but apparently because it is a flight only booking made on the Thomas Cook website this is very difficult.
Cost of premium rate phone call £5.50 to fail to buy a crappy £6.50 meal. priceless
I have now given up and my question is can anyone advise if I can pay onboard for meals , we are flying Man-Ace on a TCx flight
Are TC struggling with the volume of calls since the merger or is it just crap service
I also notice they have from this week started charging for all checked luggage
Come on Thomas Cook frame yourselves and try to keep some customers
Last edited by greatoaks; 8th Mar 2009 at 07:29.