bleke,
you are spot on, this is excatly the sort of thing I mentioned earlier.
The only thing is with my company is that our SOPs are not that good, so some of our captains take it upon themselves to make them up as they go along. Which means one day it is captain X's SOPs and the next day it is captain Y's SOPs.
Spoken to the management about this and nothing happens!
I am trying to leave ASAP.