Heres a copy of Casa's charter to allow you to compare our common experiances as pilots with CASA and what the former CASA CEO dreamt was occurring, you wont spot any commonality here
Foreword by the Former CEO Bruce Byron
I am pleased to present CASA’s revised Service Charter, which re-affirms our commitment to high standards of service in all aspects of our business and invites feedback from those who use our services.
We are well aware that our actions and decisions can affect people’s lives and businesses, and we accept our responsibility to give service on a professional basis, and with courtesy and consideration. An important feature of the revised Charter is an improved complaints handling process.
Of course, CASA is a regulator as well as a service provider and our business is safety. For CASA, good service is important but it cannot mean ‘the client is always right’. We cannot always give people the answers they would like to hear or enable them to do the things they would like to do. And our priorities will not always be the same as those of the people we are dealing with. But our approach will be ‘why not’ rather than ‘why’.
Our aim is to be a good regulator. What that means was well set out in the Minister’s 2003 Charter Letter to CASA: ‘A good regulator will
communicate and
consult extensively with stakeholders. Its decisions will be
consistent and
predictable, based on transparent processes. A good regulator will demonstrate
fairness,
good judgement, and be
flexible and
responsive to the changing environment in which the aviation industry operates. It will be
effective,
efficient and
timely in its operations and it will be
accountable for its actions. In the provision of regulatory services CASA must provide a high level of
client service and treat clients with
consideration and
courtesy. Finally, it will be
independent, enforcing civil aviation regulations, as it deems appropriate, while bearing in mind these expected standards of behaviour.’
This Service Charter is one way in which we can be directly accountable to all our stakeholders. It sets a benchmark against which expectations and experiences of CASA’s service can be measured.
We will use the feedback we receive and our own regular monitoring of performance to help ensure our service standards meet the requirements of a good regulator.
Bruce Byron Former Chief Executive Officer