Julie...it has to be a stuff up on their end. I know who KreeBeeDee (not that they know it), and I know who the people involved at the school end were and there is NO WAY in hell that they would make that mistake. That is quite plain and simple a CASA f*%^ up. And it isn't uncommon. I know three other people who they did it too (Bankstown based with different schools)....
Dan, pressure the buggers. I had a situation where I had two things to go on my licence simultaneously. One for whatever reason took longer than the other to process. Consequently, they sent me a reprint with only one of the two items on it. I got on the blower and told them it was their f&$%up as I specifically asked for both to be on it when it got reprinted. The person didn't argue and two days later I had the corrected one free of charge. Manners with an aggressive (but not sarcastic) undertone seems to work wonders with CLARC.