Winco
Not much to add myself other than i have been doing my bit as it were
One example i can give of the change is thus, i met a chap at Conningsby yesterday who had a not exactly brilliant experience on a visit to Brunty, i took his number and posted his account of the visit on the VTTS forum and asked if it could be looked into, less than 24 hours after i spoke with this fellow somebody had had phoned him and spoken to him. Though I'm not privy to what was said i do know that bridges were built and the fellow in question would like to get involved and help us out.