Some feel that there's no such thing as bad publicity but I disagree. I think this episode will do Ryanair no good at all. I believe that the airline is making efforts to improve the "customer experience" but this latest publicity will in particular, I think, put off some who have never flown Ryanair - it will confirm the low opinion of the airline which many of them will doubtless have. Elsewhere on PPRuNe I have written that in the past I wouldn't have considered Ryanair because of the poor image I had of the carrier. I don't know what tempted me to try Ryanair but now I fly maybe 40-50 sectors a year with them and have very little to be critical of. My only regret is not having put aside my misgivings earlier.