Yeah all well and good whether he is serious or not. But one thing MOL knows is that the great British/Irish/general public WILL put up with this lark as long as they perceive they are getting a cheap flight!
Oh sure, the public might write letters to the Daily Mail, signed Disgusted of Tunbridge Wells, they'll moan to their mates in the boozer, swearing that they would never fly with such an outfit, moan moan and moan again, AND YET, next time they need to go from A to B, if on paper FR are significantly cheaper than the next airline, these people WILL go with them.
Memories are short, cost is everything, moans make them feel better about it to themselves, but at the end of the day, SOMEONE is flying with Ryan, whether they admit or not, and they will continue.
MOL doesn't give a rat's a$$ whether people complain or not! It's marketed on volume of passengers, not customer service. If you can continue to get the punters in based on cheap fairs, who cares if even alot of them swear never to fly FR again??? There will always be others to take their place. And those that swear not to, yeah right, until the next time..........
Look at those Airline type progs on TV, when the lo-co's first started, punters who missed flights expected to be put in hotels, reclaim expenses, blah blah blah....Now, the public, maybe begrudgingly, know to expect sweet FA if it all goes t!ts up, they might not like it, but they've accepted it over time, the opportunity cost of cheap flights, we've traded all the old "priviledges" of air travel, for the 30 quid ticket and hope nowt goes wrong.
I'm no MOL fan, but he knows the public always like a bargain, and until the sheep vote EN-MASSE with their feet, it will continue and he'll continue to smile.