Yeah, Or can't be bothered?
Coming from experience, I think some crews have forgotten that this job is about making the pax feel wanted, relaxed, And it to be a 'Fun' experience for all frequent or infrequent flyer.
I can symphathise with Conan and Acars on some of their points they raised.
'Cheshire' Kitty you are obviously a young & inexperienced CC? But I don't agree with what you said, About not communicating with your customers?
Are you frightened of being yourself?
Some of the crews I have known, Have not been themselves on the job, And pretended to be something that they are not.
How long does it take to make a PA - 40 seconds?
Like any where you get some really interesting crew, Then you also get some real 'Boring' types who cannot make or hold a conversation whatsoever.
Dare I say it but I think some of these communication & service problems are common in some of the 'temp' summer 6 month CC who know that they are only going to be working at XX Airline for 6 months then down the road, So they may feel that they can behave how they want, Because they won't get a 'Perm' job anyway?
I have seen some 'temp' Charter CC first hand behave immaturely when in a large 'temp' crew, Getting giddy, And going beyond being funny/amusing all in front of their seated audience!!
I was a pax on a well known 'Loco' carrier last year, And the experience was unbelievable and an embarrasment to the excellent work the full time CC do!
I have even considered not flying on their 757's again.
But then obviously my choice of flights will be limited.
At the end of the day the pax just want the basics, A - B, Good service a bonus if excellent service is provided.
Friendly and attentitive CC, Who just be themselves, And not have the 'Dominant' hardfaced & look at me I'm lovely attitude - the pax aren't bothered about all that anymore - maybe 30 years ago!!
I know for some CC and regular flying pax the job is 'Teedious' but don't forget some of your pax are not so fortunate and have never flown before, And they are in your care.
The job is still publicly viewed as a luxury compared to working in an office 9-5?