I ask if that person would be so kind as to help the passenger fill in the card and take them through immigration.
If you don't mind me saying, that's a kind idea but you may do them a dis-service if the other pax helps them with the card and gives them the wrong information.
If the card is not completed (due language or literacy issues) the pax cannot be fined for failing to declare quarantine items. If the card is completed and the officer is too slack to check the whether the pax understood the card properly they could be fined unfairly.
It is safer for the pax to leave them to the officials, they have translation cards or can process the pax as a 'nil declaration taken' if required. Even though ACS / AQIS often lack people skills (and don't they
) they deal with this every day.
Apologies for posting in the CC forum because I'm not crew, but I was an airport based government operative until recently.
