Such a brilliant speech! Apart from his exemplary handling of the incident itself, if he keeps this up, we will all owe him a huge debt of gratitude. It is well overdue that these issues are brought before the media.
It is all soooo true. And so sad that the travelling public dont realise that their 'cheap' fares come at the expense of safety. The safety that comes from highly skilled, well paid proffessionals. Not rich kids or mercenaries.