Poor SAA? Loyal Staff?
Sorry not sure if we are all talking about the same airline. Far as I know SAA has enjoyed the following over the last month:
Crew have been detained 2 in a month for drug trafficking
CEO is on special leave because he was caught screwing the pooch
The airline loses more and more and more money
Its not a global downturn that got SAA on the backfoot. This is the trench from which they operate.
And whoever the loyal staff are serving, I can assure you is not the customers. The 'service' you receive seems is so poor it's difficult to describe to anyone that hasn't actually been on the receiving end of it.
Anyone that takes a paycheck home from that place should personally thank every taxpayer they meet.