You'd think they would but unfortunately we had a pax that starting screaming blue murder and carrying on like a child the other day when told the RWY was closed due to snow.
Started swearing and carrying on as though she was the only one on the aircraft that was missing appointments. Caused a lot of distress to those around her. This is the unfortunate reason we can't always give you the whole truth
She started screaming about aircraft in siberia able to take in snow so why cant we and was eventually off loaded.
Its the likes of her that spoil it for the rest much like the baggage. You think the gate staff like saying to pax sorry no to big and then enduring the abuse that follows? You tell people that whole truth and you get some idiot demanding all sorts of things that we can do.
Whenever the normal lay person goes near an airport all sense of decency and proper behaviour is lost. The traffic to the carpark is the first sign
