I will be in Hong Kong in March and have been looking at purchasing a ticket from Hong Kong to Kunming return for 6th of March returning 14th of March.
I purchased a fully flex ticket last week HKG-HAK-HKG but didnt need it. Called them to get refund on credit card and after asking me to fill in a form, they say it will take around 2-months to credit me back!
Funnily enough, I cant get an answer when I try to complain.
Even if they remain in business, be careful about their treatment of you if you need anything back!
