So let me get this straight A37575. You start with this line:
I have had it up to the eyeballs with this psycho-babble called CRM and TEM......
...and yet you're so new to CRM concepts and terminology that you haven't heard of Reason's 'swiss cheese' model?!?!
Then she said darkly,"one day all those holes will line up in that cheese..."
I said "Huh?'..... "what bloody cheese?' Anyone here have any idea what the hell she was on about? - because I wasn't game to show my ignorance.
Who do you fly for? Is this a wind up?
