Charliepie:
You're on dodgy ground here my old chum! I've just this morning finished a working week consisting of 84 hours. That's 7 straight 12-hour shifts trying to sort out all the mess caused by this weather. All I've done in between is eat and sleep.
It wasn't what I signed up for. But am I complaining? No.
Because my colleagues in ground ops and our aircrews also volunteered to make the effort and go above and beyond the call, people are now on their holidays rather than sleeping on a departure lounge floor or emailing "Watchdog".
Hopefully they'll now choose us as their carrier again next year too.
Air travel, by its very nature, will always be prone to disruptions. There needs to be flexibility to accomodate this.
When you have powerful forces acting against an inflexible object then something will eventually give.
Do you think it will be BA?