The common complaint from BA cabin crew is that they are sick of being told by the union what they will and will not do especially when they choose to be flexible in the spirit of getting the job done.
There isn't any flexibility with the current agreements unless it is enshrined within the agreement itself e.g the Disruption Agreement, or an alleviation is agreed between Unite and BA.
Cabin crew cannot pick and choose which parts of it they want to work to on an adhoc basis in the name of being flexible. Both the Union and BA will agree on that. After all, how does any crew decide what they are prepared or not to do? Everybody needs a point of reference throughout the operation.
Agreements are there for good reason. There is no doubt that some of it needs attention and that's currently up for negotiation.
WW can , in the meantime, bus his diverted crews to LHR which will go a long way to improving morale.
As for cabin crew complaining, well tell me something I don't know. They will complain about anything and everthing at great and irritating length.
If anybody doesn't like/appreciate what their elected union representatives are doing on their behalf then they can get off their lazy backsides and do something about it instead of whingeing and moaning.
The bottom line is that flexibilty in the spirit of getting the job done, if it takes you outside your contracted agreement, is not acceptable unless otherwise agreed by BA Ops or the Doms in conjunction with the Union.
Does anybody remember the power outage on the eastern seaboard 2003?
Imagine, Manhattan gridlock , no hotel rooms anywhere, passengers stranded sleeping in the terminals. One BA crew slept on the aircraft and were asked in the morning, by the captain via the CSD, if they would operate home. How flexible do you want to be?