Hi Techie FP
I've found your post about GraFlite - it is a rather old post, but like I say, I've only just found it.
If you are a customer of SITA Flight Briefing Services, which GraFlite connects to, you can obtain help from their 24hr helpdesk. Contact your flight dispatch for details on how to contact - I don't think I can put an email address in here, but I'll try -
[email protected] - or for technical support -
[email protected] - hope this helps