Maybe its time for NATS/HMG to admit the private side isn't working, and indeed that it should never have been part privatised. I have never known morale to be as low at work as it is now. Unforunately nothing is likely to wake HMG up until and if something really serious does occur, but by then of course it will be too late
Morale at Northern Rock however is the highest it has ever been, and they cant cope with the demand for business
.
Amazing how things can improve when you are state owned.