I find it depressing. I phone the helpdesk/call centre or whatever. I get Surinder or Ashok or whoever, who sounds to be a very nice person and probably has a good degree from an Indian University - but is compelled to work off a script. When I say I don't want to do that, they tell me I have to. They are just not allowed to deviate from the sequence.
Which means the call centre is no use whatever if the problem is anything other than the standard problems dreamt up by the author of the script.
"Remove/wipe and reinstall" seems the standard fix. If you say not to that, "I'm sorry, Keef, we cannot help you any further."
So I ask on PPRuNe or one of the UK techie forums instead.