...which is why if I were buying a new PC I would so with Novatech - not so huge as to become just-another-customer (read number).
Dell are ok as long as you don't need to deviate from the standard configure-pc-on-web-pay-receive-kit scenario. Try modifying your order after you placed or ask for a change of delivery address after you ordered and..well
Plus I work with Dell kit all day long so the last thing I need is to see more when I get home.
amofw