This behaviour doesn't surprise me at all.
I won't go into details or mention names but I have personally witnessed behaviour from present and past senior members of the management team that was utterly astounding for it's unprofessionalism and petulence.
Some of these people would be put to shame in the playground of an infant school never mind the board room of a major airline.
Going into people's bank accounts and taking out money already paid is unbelievable!