Hotel Mode,
Even I have to agree with you on that one about the hot towels!!
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I think the bigger joke is that is the 'enhancement' to WT+ !!.Other airlines offering,full bottles of wine,dedicated crew,dedicated phone lines,leather seats and ipod chargers etc!!.
As you have also mentioned,purser managers in nearly every briefing
.What do they hope to achieve for the 30 second to 1 minute imput of the purser?!.The truth is absolutely nothing.It is I who will be supervising them one the two 11 hour+ flights and I am in a better position to assess their performance.
The new name for IFS is...............IFCE(In Flight Customer Experience)!!
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Safe flying.
WTDWL.