QF Management dont get it.The reason they dont get it is because they never embrace,consult or include their staff in anything.
Cartops:an expensive joke
Uniforms.Teflon ties to replace recently introduced ties
Operations:A letter from your great grandparents will get you in
Procedures:Not enough manpower onboard to effectively deliver the service:
Check In and Departure
itto
Qantas aspires to be more like the Borg Collective than an airline
Resistance is not futile Ms. Black Widow.
Pissing your employees off is.