... and when they do pretend to ask staff to give feedback
I went to look at the seats when they were on display in CXcity, the feedback book was filled with comments like,
"Congratulation CX on your new product, well done"
It was absolute crap, when myself and another pilot wrote a complaint regarding some of the trim, the chicks eyes almost popped out of her head.
I explained the is a comment book is for issues that need to be fixed, not to blow sunshine up your you know what.
PS. they never fixed what we recommended.