What Willy will fail to spot is that this short film is probably the best bit of genuine promotional material to ever come out of BA, far better than anything the "professionals" could ever dream up.
Genuine smiles, serious teamwork and CRM city. Even Nigel plays his part with his cap placed in perfect position under his arm as he carefully guides his crew down the escalator. Airlines pay hundreds of thousands to get material which attempts to put across a caring, friendly, happy, cuddly human feeling and yet the staff who have been under threat for years have done it for them for nothing.