"Goldeneye and Daz211, both your cases involve the LGW fleet, which is notorious for delays and generally a bad pax experience. It's not an excuse but it does seem that LGW/MAN are the ugly red-haired stepchild of the VS fleet.
The LHR experience is much better."
And what are your issues with Man-Most profitable station -more routes announced -lowest paid staff - Hmm North South divide rearing its ugly head again ?