What would irritate me as a biz travel pax is that there are not 4 styles of ticket prices!
Aren't we supposed to be looking after this precious resource in order to keep them flying with us?
Somehow they keep coming back - only knowing what 'product' they will be offered when they get to the actual airframe on the day. Could be the brand new coffin class or a 14 year old design that doesn't even go flat and was a mistake all those years ago - let alone now!
It's not just that CX won't spend the money, they don't do much research and certainly have never asked their own staff. Have you ever been asked for an opinion in the early days of a config/design change??
Maybe this time the arrogance will be exposed. There again, it would be difficult to quantify why the public voted with their feet.
