Unfortunately it now appears equipment and procedures are introduced without fully checking the impact on the operation. Should a controller voice a concern we are just "moaning" or "adverse to change" procedures or kit is then withdrawn suspended or fixed, problem is by then all faith in that system is gone. Recently one of the tech types commented on the fact that the screens had been turned away from the radar so we couldn't see them and assumed it was because we don't like the kit and it was a type of protest, unfortunately they didn't realise that the info had been so far out and confusing we had no choice because it was a huge distraction.
When it works correctly it may well be a fantastic tool but right now it just makes us look like one. Good luck with rebuilding the trust in the system.
I so hope lessons will be learned for the future with the fabled electronic flight strips PRNAV etc etc etc etc etc...........??