urdy gurdy is spot on, it is load control for idiots and takes away what skill is left in the art of weight and balance.
Companies love it for that reason and will call it technology, but then 7 year olds nowadays are very technologically minded and you would'nt want them trimming and producing a load sheet on a 777-300 would you ?
Once upon a time there was definite to skill to being a load controller / dispatcher / weight & balance officer etc but nowadyas companies want to pull people from with no concept from check-in, colleges, off the street and throw them in as Turnround co-ordinators working at aircraft side and delivering a load sheet produced in Bangkok by god knows who and if that is not the case then D-PLAN is the answer, sit a 18 year old check-in agent down show them the screen, drag and drop stuff around and as long it doesn't go red then hey-ho a load sheet is ready to print, just hope the Captain doesn't need anything explaining.
Finally if the system goes down get the captain to do a manual or do his own W&B on his laptop and put the delay down to system failure.
God forbid asking the Turnround co-ordinator to do a manual !
Of course there are some places where old values still remain like India and the DGCA