neiltodd,
You must be one of the very few most unlucky. Sorry to hear.
davidjohnson6,
It seems this is one strong point others cannot match. And they do have many paddles, don't worry.
The other strong point must be quality of service, which in the worst of cases, such as mid January neiltodd mentioned, is what other airlines consider as their business as usual.
Skytrax quality awards, are not given away, you know. I had the best of flying experience, with SkyEurope. Did you?